Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Are your products original or cloned?

All of our products are genuine and are sold by the Original Equipment Manufacturer (OEM). They are guaranteed to work online with valid subscriptions and to be updated.

All software is licensed by the manufacture and is updatable during the subscription period.

Where are you located?

We are headquartered in Southern California, USA. We also have branches in Dubai, UAE; Cairo Egypt; and Riyadh, KSA.

Do you ship internationally?

Yes. We ship to almost all countries worldwide.

Do you provide technical support?

Yes. We offer technical support for 1-year from the date of purchase on all our products. Our support covers setup, software setting and updates, troubleshooting, and training.

Do your products come with any warranty?

Almost all products are protected by the manufacturer’s 1-year warranty. Cables and connectors are covered by a 3-month manufacturer’s warranty. Software is warranted for the duration of the subscription.

Do you help fix cars?

Yes, our team of specialized technicians provide phone, and internet, remote assistance for car diagnostics, ECU programming, immobilizer and security-related issues, tool functionality, and more. Our technicians will be connected to the car via your computer to interact and support you live.

Do I have to buy complete packages?

No. Customers can buy interface kits, software, laptops and other components separately or combined.

Do you offer financing?

Yes. We regularly work with several financial organizations that can finance both new and established businesses for small and large purchases.

Are your products original or cloned?

All of our products are genuine and are sold by the Original Equipment Manufacturer (OEM). They are guaranteed to work online with valid subscriptions and to be updated.

All software is licensed by the manufacture and is updatable during the subscription period.

Where are you located?

We are headquartered in Southern California, USA. We also have branches in Dubai, UAE; Cairo Egypt; and Riyadh, KSA.

Do you ship internationally?

Yes. We ship to almost all countries worldwide.

Do you provide technical support?

Yes. We offer technical support for 1-year from the date of purchase on all our products. Our support covers setup, software setting and updates, troubleshooting, and training.

Do your products come with any warranty?

Almost all products are protected by the manufacturer’s 1-year warranty. Cables and connectors are covered by a 3-month manufacturer’s warranty. Software is warranted for the duration of the subscription.

Do you help fix cars?

Yes, our team of specialized technicians provide phone, and internet, remote assistance for car diagnostics, ECU programming, immobilizer and security-related issues, tool functionality, and more. Our technicians will be connected to the car via your computer to interact and support you live.

Do I have to buy complete packages?

No. Customers can buy interface kits, software, laptops and other components separately or combined.

Do you offer financing?

Yes. We regularly work with several financial organizations that can finance both new and established businesses for small and large purchases.

Are your products original or cloned?

All of our products are genuine and are sold by the Original Equipment Manufacturer (OEM). They are guaranteed to work online with valid subscriptions and to be updated.

All software is licensed by the manufacture and is updatable during the subscription period.

Where are you located?

We are headquartered in South California, USA. We also have branches in Dubai, UAE; Cairo Egypt; and Riyadh, KSA.

Do you ship internationally?

Yes. We ship to almost all countries worldwide.

Do you provide technical support?

Yes. We offer technical support for 1-year from the date of purchase on all our products. Our support covers setup, software setting and updates, troubleshooting, and training.

Do your products come with any warranty?

Almost all products are protected by the manufacturer’s 1-year warranty. Cables and connectors are covered by a 3-month manufacturer’s warranty. Software is warranted for the duration of the subscription.

Do you help fix cars?

Yes, our team of specialized technicians provide phone, and internet, remote assistance for car diagnostics, ECU programming, immobilizer and security-related issues, tool functionality, and more. Our technicians will be connected to the car via your computer to interact and support you live.

Do I have to buy complete packages?

No. Customers can buy interface kits, software, laptops and other components separately or combined.

Do you offer financing?

Yes. We regularly work with several financial organizations that can finance both new and established businesses for small and large purchases.

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